Frequently Asked Questions
Everything you need to know about shopping with Pink Lily
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns within 30 days of the delivery date for store credit or a refund to your original payment method, provided items are unworn and have tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know what size to order?
Each product page features a specific size guide. We also provide 'True to Size' recommendations based on customer feedback to help you find the perfect fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 30 minutes of placing your order to request any changes.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.