Returns & Exchanges
At Pink Lily, we want you to love your purchase, but if something isn't quite right, we offer easy returns for store credit within 30 days of delivery. Please ensure all items are unworn, unwashed, and have the original tags attached to be eligible for a return.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, which will be deducted from your total store credit amount.
Package Your Items
Securely pack your items in their original packaging or a sturdy mailer, ensuring the return authorization slip is included inside.
Ship It Back
Drop off your package at any authorized carrier location; once received and inspected, your store credit will be issued via email within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing